pgko Responsible
Gaming & Safe Play
At pgko, we believe that entertainment should always stay in balance. Our Responsible Gaming programme gives every player in Bangladesh practical tools, clear guidance, and direct support to keep gambling safe, enjoyable, and firmly within personal limits — for adults aged 21 and above only.
Six Pillars of Responsible Play
These six principles form the foundation of pgko's responsible gaming programme. They guide how the platform is designed, how support staff are trained, and how player protection tools are built and maintained.
Age Verification — 21+ Only
pgko enforces a strict 21+ age policy across all products. Every account is subject to identity verification before deposits, withdrawals, and certain gameplay features are unlocked. Players are required to be at least 21 years of age at the time of registration. Accounts where age cannot be confirmed are suspended immediately pending verification documentation.
Deposit Limits
pgko allows players to set daily, weekly, or monthly deposit limits on their accounts. Once a limit is active, no deposit exceeding that threshold will be processed — regardless of payment method. Deposit limits can be reduced immediately and take effect at once. Increases to an existing limit are subject to a 24-hour cooling-off period before they take effect, giving players time to reconsider.
Session Time Limits
Players can configure session time limits on their pgko accounts to control how long they spend on the platform in a single sitting. Once the session limit is reached, the player is logged out automatically and shown a responsible gaming reminder. Session limit settings are accessible from the account settings panel and can be adjusted at any time, subject to the same cooling-off rules that apply to deposit limit increases.
Cooling-Off & Time-Out
If you feel you need a short break from pgko, you can activate a time-out period ranging from 24 hours to 90 days. During a time-out, your account remains open but all gambling activity is suspended. You will not be able to place bets, access casino games, or make deposits until the time-out period ends. Time-out requests submitted via email to [email protected] are processed within 24 hours.
Self-Exclusion
For players who feel they need a longer or permanent break, pgko offers full self-exclusion. A self-exclusion closes your account to all gambling activity for a minimum period of six months, with options for one year, five years, or permanent exclusion. During self-exclusion, pgko will not send promotional material to your registered email or phone. Self-exclusion requests are acted upon within 24 hours and are completely free of charge.
Reality Checks
pgko displays periodic on-screen reality checks during extended play sessions. These notifications remind players of how long they have been playing and how much they have wagered during the current session. Reality checks are shown at intervals configured by the player (every 30, 60, or 90 minutes) and require a positive acknowledgement before play can continue. They are a simple but effective way to keep spending in perspective.
Recognising Problem Gambling
Gambling becomes a problem when it stops being entertainment and starts affecting your finances, relationships, work, or mental health. The warning signs listed here are not causes for shame — they are signals that support is available and that pgko can help.
If you recognise several of these signs in yourself or someone you know, we strongly encourage you to use pgko's responsible gaming tools or to reach out to our 24/7 support team. Acting early makes recovery significantly easier.
Need Help Now? Email pgko's responsible gaming team at [email protected] with the subject line "Responsible Gaming Request". All such requests are treated with strict confidentiality and are acted upon within 24 hours.
How to Activate Responsible Gaming Tools
Every player protection tool offered by pgko is free to use and can be activated within minutes. Follow the steps below to set up deposit limits, time-outs, or self-exclusion on your pgko account.
Setting Deposit & Session Limits
You can manage deposit and session limits directly from your pgko account settings panel. Follow these steps:
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1
Log in to your pgko account
Access your account via the pgko Login page using your registered username and password.
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2
Navigate to Account Settings
From your account dashboard, select "Settings" then "Responsible Gaming" from the menu.
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3
Select the limit type
Choose from daily, weekly, or monthly deposit limits, or set a session time limit. Enter your preferred amount or duration.
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Confirm your selection
Reductions take effect immediately. Increases require a 24-hour cooling-off period before they are applied.
Requesting a Time-Out or Self-Exclusion
Time-out and self-exclusion requests are handled directly by the pgko responsible gaming team. The process is straightforward and confidential:
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1
Send an email to pgko support
Email [email protected] using your registered email address. Use the subject line "Responsible Gaming Request".
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2
State your preferred option
Clearly specify whether you want a time-out (24 hours to 90 days) or self-exclusion (6 months, 1 year, 5 years, or permanent).
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3
Verify your identity
Our support team may ask you to confirm your account details to ensure the request is applied to the correct account.
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Confirmation within 24 hours
Your time-out or self-exclusion will be activated and confirmed by email within 24 hours of identity verification.
Additional Player Protection Measures
Beyond individual account tools, pgko applies platform-wide safeguards to protect all players by default — not just those who actively request protection.
Promotion Opt-Out
Players can opt out of all promotional communications at any time, including bonus offers, seasonal promotions, and tournament invitations. Contact [email protected] to opt out.
Account Verification (KYC)
All accounts must complete identity verification before withdrawals are processed. This protects players and ensures that accounts cannot be used by minors or third parties without the registered owner's knowledge.
Spend History Transparency
Your complete betting and transaction history is available in your account dashboard at all times. Reviewing your own history regularly is one of the most effective ways to maintain control over your gambling spend.
SSL-Encrypted Transactions
All deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard are processed over SSL-encrypted connections. Your financial data is never stored in plain text on pgko systems.
Protecting Young People
pgko strictly prohibits the use of the platform by anyone under the age of 21. This is non-negotiable. Every account registration requires date-of-birth confirmation and is subject to identity verification. Accounts where underage access is suspected are suspended immediately and fully investigated.
If you are a parent or guardian in Bangladesh and you are concerned that a young person in your household has accessed or is attempting to access the pgko platform, please take the following steps:
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Use parental control software
Tools such as Net Nanny, Bark, or built-in OS parental controls can block gambling-related websites on shared or family devices.
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Contact pgko immediately
Email [email protected] with the subject "Underage Account Report". pgko will act on all such reports within 24 hours and treat them with full confidentiality.
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Keep account credentials private
Never share your pgko username, password, or payment method details with anyone, including family members. Account sharing violates pgko's Terms & Conditions and may result in account suspension.
Get Help — You Are Not Alone
Whether you want to set a limit, take a break, discuss a concern, or simply ask a question about responsible gaming, pgko's support team is available 24 hours a day, 7 days a week, in English. Reaching out takes only a few minutes and everything you share is treated with complete confidentiality.
pgko Support Team
Our dedicated responsible gaming support team is ready to assist with limit settings, time-out requests, self-exclusion applications, and any other player protection concern. All communications are handled in English and treated with strict confidentiality.
Important: pgko will never ask for your password or payment PIN via email. If you receive a suspicious message claiming to be from pgko, report it to [email protected] immediately.
Responsible Gaming Checklist
Before each session, ask yourself these questions to stay in control of your gambling activity on pgko. Healthy gambling is planned, budgeted, and time-limited.
- Have I set a budget for this session that I can genuinely afford to lose?
- Have I decided in advance how long I will play today?
- Am I playing for entertainment, not to make money or recover losses?
- Are my bills, rent, and essential expenses already covered before I deposit?
- Am I in a calm and clear state of mind — not stressed, upset, or under the influence?
- Will I stop when I reach my pre-set limit — even if I am on a winning streak?
Golden Rule: Gambling is entertainment, not a financial strategy. Never bet more than you are comfortable losing completely.
Play Smart. Play Safe. Play with pgko.
Ready to enjoy cricket betting, slots, or live casino games on pgko? Log in to your account to set your responsible gaming limits before your next session, or explore our FAQ and other resources for more information.