pgko Frequently
Asked Questions

Log in to your pgko account, navigate to the Deposit section, and select bKash as your payment method. Enter the amount you wish to deposit — the minimum deposit via bKash is ৳200. You will be shown a pgko bKash merchant number and a transaction reference. Open your bKash app, send the specified amount to the merchant number, and enter the transaction reference in the pgko deposit form to confirm. Funds typically appear in your pgko wallet within five minutes.

Nagad deposits on pgko are processed almost instantly — in most cases your balance is updated within two to five minutes of the Nagad transaction being confirmed. If your deposit has not appeared after 15 minutes, check that you used the correct pgko merchant number and included the required transaction reference. If the issue persists, contact pgko support at [email protected] with your Nagad transaction ID.

Yes. pgko supports Rocket (Dutch-Bangla Mobile Banking) for both deposits and withdrawals. The deposit process is the same as bKash and Nagad: select Rocket in the deposit section, transfer the desired amount to the pgko Rocket merchant number, and enter the transaction reference to confirm. The minimum deposit via Rocket is ৳200 and funds are credited within five minutes.

The minimum withdrawal amount on pgko is ৳500 for all supported payment methods, including bKash, Nagad, Rocket, and Upay. Bank transfer withdrawals via Dutch-Bangla Bank, BRAC Bank, Islami Bank, City Bank, or Sonali Bank carry a minimum of ৳1,000. Make sure your account is fully verified before requesting a withdrawal, as unverified accounts cannot process payouts.

Mobile banking withdrawals via bKash, Nagad, and Rocket are typically processed within one to four hours during business hours (Bangladesh Standard Time, UTC+6). Bank transfer withdrawals to Dutch-Bangla, BRAC , IBBL, or Sonali Bank accounts may take one to three business days depending on the receiving bank. First-time withdrawals may take slightly longer due to the identity verification step.

pgko does not charge any platform fees on deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket, or Upay) may apply their standard transaction charges on your end. Bank transfer withdrawals may also be subject to your bank's outward transfer fees. pgko recommends checking your provider's current fee schedule before transacting.

pgko operates as a safe and reliable online entertainment platform with SSL encryption applied to all connections, ensuring that your personal data and financial transactions are protected. The platform uses fair play certified game engines from audited providers. pgko also enforces strict identity verification (KYC) on all accounts to prevent fraud and protect its player community.

pgko uses SSL (Secure Sockets Layer) encryption on all pages and transactions, meaning your data is encrypted in transit and cannot be intercepted. Financial details such as bKash or bank account numbers are never stored in plain text. pgko does not sell or share your personal information with third parties except as required to process payments or comply with legal obligations, as detailed in the Privacy Policy.

The minimum age to register and play on pgko is 21 years. This applies to all products on the platform including cricket betting, slots, and live casino. pgko verifies player age during the KYC process and any account found to belong to a person under 21 is closed immediately. By registering, you confirm that you are 21 years of age or older.

If you feel gambling is becoming a problem, pgko offers self-exclusion with options ranging from six months to permanent closure. Email [email protected] from your registered email address with the subject line "Responsible Gaming Request" and state your preferred exclusion period. Your account will be closed to all gambling activity within 24 hours and pgko will stop sending promotional messages to you. Self-exclusion is free and confidential.

Yes. pgko allows players to set daily, weekly, or monthly deposit limits directly from the Responsible Gaming section of their account settings. Deposit limit reductions take effect immediately. If you want to increase an existing limit, a 24-hour cooling-off period applies before the increase becomes active, giving you time to reconsider. Setting a deposit limit is one of the most effective ways to keep your gambling spend under control.